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Terms & Conditions
for TREATMENT REGIMES
​Treatment Regimes
- Available in 3, 6, and 12-month plans
- Fees and charges may vary based on the selected plan duration.
- A Setup registration fee applies for all Direct Debit Payment Plans
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Payment Options
- Direct Debit: Monthly payments from your nominated account (AMEX not accepted)
- Upfront Payment: Full payment option (no Direct Debit fees)
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Appointments
- 24-hour notice is required for cancellation or rescheduling an appointment
- Late cancellations: Appointment forfeited and counted as redeemed for that month
- Late arrivals: Treatment may be shortened to accommodate following clientele
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Missed Appointments
- No refunds or re-bookings for missed monthly appointments
- We recommend booking 2-3 months in advance
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Plan Modifications for Hold Periods​
- Treatment Regimes can be placed on hold for a period that corresponds to the difference between the regime duration and its expiry period, as follows:
- 3 Month Regime: Up to 1 month hold
- 6 Month Regime: Up to 2 months hold
- 12 Month Regime: Up to 4 months hold
- Payments continue during hold periods
- Hold periods do not extend overall expiry date
- The held month(s) will be added to the end of the treatment regime
- Payment for the 'On Hold' month(s) will still be processed from the nominated account
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Regime Expiry
- 3 Month Regime: Expires in 4 months from start date
- 6 Month Regime: Expires in 8 months from start date
- 12 Month Regime: Expires in 16 months from start date
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Cancellation and Refunds
- Cancellation fee: One monthly payment for early termination
- Treatment Regimes are non-refundable and not redeemable for cash
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Client Responsibilities
- Provide accurate personal and medical information
- Follow all pre and post-treatment instructions
- Sign specific consent forms for treatments
- To pre-book in advance to avoid missing your monthly appointment
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Informed consent
- By purchasing a Treatment Regime or receiving services, you acknowledge that you have read, understood, and agreed to our full Terms and Conditions.
- You will be required to sign specific consent forms for treatments, detailing potential risks and side effects, if you haven't already done so.
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Please refer to the full Terms and Conditions for complete details. By purchasing a Treatment Regime or receiving services, you agree to our full Terms and Conditions.
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Last updated: June 2024